Hello!

Getting your parcel of Filofax goodies delivered straight to your door is our main priority. We have a number of different couriers and options to make sure that your order gets to you in time for your daily journaling, to-dos and gift giving.

You will receive a dispatch email, which will include your chosen delivery method, address information, and a full list of items shipped within your order. Please keep this dispatch email safe as it will need to be referenced if you would like to return anything.

Once you receive your order, we really hope you enjoy using our products to plan a life you love and look forward to shopping with you again soon.

The Filofax Team

 

Last Order Dates for Christmas Delivery

UK Standard Delivery (Royal Mail)
 - Order by Friday 9th December 2022
 - 5 -7 business days from dispatch, subject to Royal Mail strikes

UK Express Delivery (FedEx) [recommended]
- Order by Sunday 18th December 2022
- up to 3 business days from dispatch

International Delivery (DHL)
- Order by Monday 12th December 2022
- 10-14 business days from dispatch

Due to ongoing Royal Mail/Parcelforce strike action, orders may take longer than usual to be delivered. We advise following the date guidelines above for Pre-Christmas delivery, and recommend choosing our Express delivery service for UK orders required quickly.

Please note, every effort will be made to ensure orders placed by the dates above will arrive before Christmas. However deliveries can be affected by events beyond our control and cannot be guaranteed.

 

Our Shipping Methods & Costs

Please choose your delivery option to find out more.

UK Mainland Standard Delivery

Arrives 5-7 working days from dispatch via Whistl/Royal Mail/Parcelforce

UK Mainland Express Delivery (FedEx)

Arrives up to 3 working days from dispatch via FedEx

UK Next Day Delivery (Parcelforce)

Please note: UK Next Day delivery is currently unavailable.

International Delivery (Whistl/DHL)

Orders made on the UK website can be shipped to Europe and international addresses.

- Arrives 10-14 days from dispatch via Whistl/DHL.

International Delivery (Whistl/DHL)

Deliveries to International addresses should arrive within 10-14 working days once they leave our warehouse

For personalised items, please allow an additional 7 working days on top of estimated delivery times.

European and overseas customers will be responsible for paying customs and/or import duty.




Shipping Rates

Free UK Mainland Standard Delivery on Orders over £30

Order Value
Mainland UK Standard /
Mainland UK Express
Europe
(excl. tax*)
Rest of the world
(excl. tax*)
£0.00 - £10.00 £0.95 / £4.00 £6.50 £6.50
£10.01 - £20.00 £1.50 / £4.00 £6.50 £6.50
£20.01 - £30.00 £2.95 / £4.00 £6.50 £10.50
£30.01 - £50.00 £0.00 / £4.00 £10.50 £17.00
£50.01 - £150 £0.00 / £4.00 £17.00 £33.50
£150.01 - £250 £0.00 / £4.00 £17.00 £50.00
£250.01 - £500 £0.00 / £4.00 £17.00 £67.00
£500.01 or more £0.00 / £4.00 £17.00 £83.50

*European and International shipping costs are displayed without tax.
For European countries the corresponding tax will be added to the shipping costs.

Please note: our International delivery charges do not include any expenses for customs duty and/or VAT. Filofax is not responsible for any additional charges; these expenses are the responsibility of the customer.


Still have a delivery query?
Email us at store@flbgroup.com (Monday to Friday, 9 am to 5 pm).